Thank you for purchasing an Aquaz USA product. Please follow the steps described here so that we may serve you expeditiously.
Your product will be returned to you repaired or replaced or you will be contacted for a refund.
Aquaz USA stands behind the products we make and your satisfaction is important to us. We understand the importance of quality gear and you deserve products that perform. If you are not satisfied with any Aquaz product, you may return the product in accordance with Aquaz USA's warranty policy.
Our waders are covered by a two (2)-year warranty against defects in material and workmanship resulting in leakage(1 year on boots & 1 year on cosmetic damages resulting from normal use). All other products other than waders are covered by a one year limited warranty against defects in material and workmanship. Any claim against this warranty must include a dated proof of purchase and it applies only to the original (first) owner. This warranty is limited to repair or replacement of the product only, and does not cover direct, indirect, consequential, incidental or any other type of damage resulting from the use of the product. This warranty does not cover misuse, neglect, normal wear, fire, theft, loss, or intentional damage. Aquaz USA reserves the right to determine whether to repair or replace any Aquaz Product covered by this warranty and the right to replace any discontinued models with the newer models when necessary. Colors may vary between original and replacement parts. In order to invoke this warranty, the original owner must send the entire Aquaz product, freight paid and insured to the Service Center address listed below. All waders must be washed and cleaned prior to sending the product back to Aquaz USA. To service your Aquaz product, you must fill out the Warranty Service Request Form. Thank you!
Our 100% guarantee ensures that every purchase on aquazfishing.com exceeds your expectations. We will gladly accept a return or exchange of items that are in new condition with original tags. Return items cannot be washed, worn or altered. Please note that we are unable to accept returns of items purchased from third-party retailers.
Full-Price Merchandise must be returned within 30 days of the order date to receive a refund or exchange. The refund will be applied to the original method of payment. Return shippings must be pre-paid by customers.
If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. Once we receive your return, we will process a refund for the cost of the returned item and send you a confirmation email.
Please contact us at firstname.lastname@example.org for further return/exchange procedures.