Returns & Exchanges

RETURNS

We will gladly accept a return of items that are in new condition with original tags within 30 days of the purchase date. All items must be included, including the clear polybag that the item arrived in and the packaging box for waders. Returned items cannot be washed, worn, or altered. Any returned items that do not fit the above requirements may be sent back to you, and you may not be refunded.

Please note that we are unable to accept returns of items purchased from other retailers. If you wish to return items that you purchased from a different retailer or website, please contact the original place of purchase.

Full-price merchandise must be returned within 30 days of the order date to receive a refund. A 1% restocking fee will be deducted from the refund amount of all returns for orders made after February 26, 2025. The refund will be applied to the original method of payment.

You must ship the original items back to us with any carrier and any service of your choice that has shipment tracking, or we can provide a prepaid USPS return shipping label with the cost ($15.00) deducted from the refund amount.

To start a return, please email us at crm.aquazusa@aquazfishing.com with your name and order number.

DAMAGE & OTHER ISSUES UPON DELIVERY

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and arrange a replacement or exchange.

 

EXCHANGES

If you would like to exchange any items you may either 1) start a return of your original order, and then order the new items; or 2) contact us to arrange for an exchange of your items. We recommend option 1 to ensure availability of your requested items and sizes.

In all circumstances, the original items must be returned in new condition with original tags within 30 days of the purchase date. Any and all included parts and accessories must be included, including the clear polybag that the item arrived in and the packaging box for waders. The items cannot be washed, worn, or altered. Any returned items that do not fit the above requirements may be sent back to you, and the refund or exchange may not be processed.

You must ship the original items back to us with any carrier and any service of your choice that has shipment tracking. Alternatively, we can provide a USPS return shipping label for $15.00. Once we have received your original order and verified its condition and contents, we will ship your requested items for exchange.

If exchanging for a lower cost item, the difference minus a 1% restocking fee will be refunded. If exchanging for a higher cost item, you will be given a specialized order page to submit payment for the difference by credit card, and the restocking fee will not be applied.

Please note that we are unable to accept exchanges of items purchased from other retailers. If you wish to exchange items that you purchased from a different retailer or website, please contact the original place of purchase.

To start an exchange, please email us at crm.aquazusa@aquazfishing.com with your name and order number.

REPAIRS AND WARRANTY COVERAGE

AQUAZ USA stands behind our products, and your satisfaction is important to us. We understand the importance of quality gear, and our customers deserve products that perform.

Please consult our warranty and service program details for further details and instructions.